Shipping Policy

Shipping Policy

Angry Marlin Tattoo Supplies ("we" and "us") is the operator of (https://www.tattoosupplieswholesale.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

Returns

Angry Marlin Tattoo Supplies will happily accept returns due to change of mind if a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Angry Marlin Tattoo Supplies) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

Warranty Returns

Angry Marlin Tattoo Supplies will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Angry Marlin Tattoo Supplies to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

  1. a) refund to your payment method
  2. b) a refund in store credit
  3. c) a replacement item sent to you (if stock is available)

Exceptions / Non-Returnable Items

Due to health and safety regulations we can not in good faith accept a return of any item that is sterilized or considered a one time use or one user item. These items are but not limited to:

  • Tattoo Ink
  • Tattoo Needles
  • Disposable Tubes
  • Medical Supplies

Please note that returns on these items are strictly prohibited for the safety of both you and your clients. Under no circumstance will these items be accepted back by the company.

Restocking Fee

All returned items are subject to a 10% restocking fee, this will be deducted from the total amount refunded. 

Exchanging

 

Exchanges are allowed on items deemed to be in Like-new condition. You will still be responsible for the return shipping. Items deemed to be in Like-new condition are not subject to a restocking fee. 

Delivery Terms

Estimated arrival dates are for domestic orders placed today. We’ve adjusted these estimates to account for holidays and weekends.

 

Estimated arrival dates don’t apply to:

  • Deliveries to Alaska, Hawaii, PO boxes and rural areas
  • Deliveries made to U.S. territories, APO, FPO and international addresses
  • Items that must be sent by ground shipping: hazardous, flammable, and oversize items as noted in the product information
  • Items shipped common carrier freight, including boats and car-top boxes
  • Items that are out of stock at the time of ordering
  • Some items require a signature for delivery.

 

Packages Do Not Ship on the Following Holidays:

  • New Year’s Day
  • 4th of July
  • Martin Luther King Jr. Day
  • Labor Day
  • President’s Day
  • Thanksgiving and the day after Thanksgiving
  • Memorial Day
  • Christmas

 

Orders placed before 03 PM - EDT (UTC-04) will be shipped the same day, otherwise, within the next business day. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been shipped. Verification may be required to do this as per our payment processor compliance.

P.O. Box Shipping

Angry Marlin Tattoo Supplies will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Military Address Shipping

We can ship to military addresses using USPS. We are unable to offer this service using courier services.

Items Out of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. If an estimated arrival date is deemed too far in the future staff will try to confirm your pre-order or issue a refund if no contact can be made.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

Parcels Damaged in Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been shipped. If an order has already been shipped, please refer to our refund policy.

 

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

Customer service

For all customer service enquiries, please email us at:

orders@tattoosupplieswholesale.com